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FAQ
What is the application process?
You can apply online via our membership application form on the OMĀH Group website or email membership@omah-group.com.
How long does the approval process take?
Our Membership Committee typically reviews applications within 24–48 hours.
What documents are required to apply?
A valid passport or identity card is required.
Is there an age requirement to join?
You must be at least 18 years old to apply for membership.
Do you offer corporate memberships?
Yes, we offer tailored memberships for companies, executives, and teams. Please contact us at membership@omah-group.com to explore the right solution for your business.
How do I activate my membership?
Your membership will be activated automatically upon successful payment.
What happens once I become a member?
You’ll receive a welcome email with key information about your subscription, and your dedicated Lifestyle Manager will contact you to learn more about your preferences and begin tailoring your experience.
What are the benefits of becoming a member?
OMĀH Group memberships are carefully crafted to save you time, unlock VIP access, and provide you with a wide range of exclusive benefits.
What services are included in my membership?
OMĀH Group provides support with bespoke experiences, travel arrangements, events, ticketing & access, personal shopping, and real estate. For more information, please visit the Services page on our website.
Can you handle last-minute requests?
Yes, we can often accommodate urgent or time-sensitive requests depending on the nature and location. Our Lifestyle Managers are trained to respond swiftly and find the best possible solution.
Which countries are covered?
OMĀH Group provides concierge services in more than 50 cities worldwide.
What are the available membership tiers and their access hours?
Essential Membership — Monday to Friday, 9 AM to 7 PM
Elite Membership — Monday to Sunday, 9 AM to 7 PM
Signature Membership — 24/7
For more information, please visit the Membership page on our website.
How long is my membership valid?
OMĀH memberships are valid for one (1) year from the date of payment confirmation.
Is my membership transferable?
No, OMĀH memberships are personal and non-transferable.
Is my information confidential?
Yes, we treat all member data and requests with the highest level of discretion and confidentiality.
Can I purchase a membership as a gift?
Yes, membership can be offered as a gift. Please contact our team at membership@omah-group.com for assistance.
Can I upgrade my membership?
Yes, you can request a membership upgrade at any time.
What payment methods are accepted?
We accept payments via credit card or bank transfer. Accepted credit cards include: Visa, MasterCard, American Express, Discover, JCB, and UnionPay.
How do I pay for services?
For most requests, you can simply provide your credit card details to proceed with payment — we’ll always ask for your approval in writing or by phone before confirming anything. If you prefer, you can also pay by bank transfer. Your booking will be confirmed once the transfer is received.
What happens if a request cannot be fulfilled?
OMĀH Group is committed to doing everything possible to fulfill member requests. In rare cases where a request cannot be fulfilled, your Lifestyle Manager will always offer the best available alternatives.
Are there any types of requests you cannot accommodate?
The only limitations are those imposed by applicable legislation in the relevant country.
Do you offer one-off services without a membership?
No, we exclusively serve approved members and do not offer any services to non-members or the general public.
What is the application process?
You can apply online via our membership application form on the OMĀH Group website or email membership@omah-group.com.
How long does the approval process take?
Our Membership Committee typically reviews applications within 24–48 hours.
What documents are required to apply?
A valid passport or identity card is required.
Is there an age requirement to join?
You must be at least 18 years old to apply for membership.
Do you offer corporate memberships?
Yes, we offer tailored memberships for companies, executives, and teams. Please contact us at membership@omah-group.com to explore the right solution for your business.
How do I activate my membership?
Your membership will be activated automatically upon successful payment.
What happens once I become a member?
You’ll receive a welcome email with key information about your subscription, and your dedicated Lifestyle Manager will contact you to learn more about your preferences and begin tailoring your experience.
What are the benefits of becoming a member?
OMĀH Group memberships are carefully crafted to save you time, unlock VIP access, and provide you with a wide range of exclusive benefits.
What services are included in my membership?
OMĀH Group provides support with bespoke experiences, travel arrangements, events, ticketing & access, personal shopping, and real estate. For more information, please visit the Services page on our website.
Can you handle last-minute requests?
Yes, we can often accommodate urgent or time-sensitive requests depending on the nature and location. Our Lifestyle Managers are trained to respond swiftly and find the best possible solution.
Which countries are covered?
OMĀH Group provides concierge services in more than 50 cities worldwide.
What are the available membership tiers and their access hours?
Essential Membership — Monday to Friday, 9 AM to 7 PM
Elite Membership — Monday to Sunday, 9 AM to 7 PM
Signature Membership — 24/7
For more information, please visit the Membership page on our website.
How long is my membership valid?
OMĀH memberships are valid for one (1) year from the date of payment confirmation.
Is my membership transferable?
No, OMĀH memberships are personal and non-transferable.
Is my information confidential?
Yes, we treat all member data and requests with the highest level of discretion and confidentiality.
Can I purchase a membership as a gift?
Yes, membership can be offered as a gift. Please contact our team at membership@omah-group.com for assistance.
Can I upgrade my membership?
Yes, you can request a membership upgrade at any time.
What payment methods are accepted?
We accept payments via credit card or bank transfer. Accepted credit cards include: Visa, MasterCard, American Express, Discover, JCB, and UnionPay.
How do I pay for services?
For most requests, you can simply provide your credit card details to proceed with payment — we’ll always ask for your approval in writing or by phone before confirming anything. If you prefer, you can also pay by bank transfer. Your booking will be confirmed once the transfer is received.
What happens if a request cannot be fulfilled?
OMĀH Group is committed to doing everything possible to fulfill member requests. In rare cases where a request cannot be fulfilled, your Lifestyle Manager will always offer the best available alternatives.
Are there any types of requests you cannot accommodate?
The only limitations are those imposed by applicable legislation in the relevant country.
Do you offer one-off services without a membership?
No, we exclusively serve approved members and do not offer any services to non-members or the general public.
What is the application process?
You can apply online via our membership application form on the OMĀH Group website or email membership@omah-group.com.
How long does the approval process take?
Our Membership Committee typically reviews applications within 24–48 hours.
What documents are required to apply?
A valid passport or identity card is required.
Is there an age requirement to join?
You must be at least 18 years old to apply for membership.
Do you offer corporate memberships?
Yes, we offer tailored memberships for companies, executives, and teams. Please contact us at membership@omah-group.com to explore the right solution for your business.
How do I activate my membership?
Your membership will be activated automatically upon successful payment.
What happens once I become a member?
You’ll receive a welcome email with key information about your subscription, and your dedicated Lifestyle Manager will contact you to learn more about your preferences and begin tailoring your experience.
What are the benefits of becoming a member?
OMĀH Group memberships are carefully crafted to save you time, unlock VIP access, and provide you with a wide range of exclusive benefits.
What services are included in my membership?
OMĀH Group provides support with bespoke experiences, travel arrangements, events, ticketing & access, personal shopping, and real estate. For more information, please visit the Services page on our website.
Can you handle last-minute requests?
Yes, we can often accommodate urgent or time-sensitive requests depending on the nature and location. Our Lifestyle Managers are trained to respond swiftly and find the best possible solution.
Which countries are covered?
OMĀH Group provides concierge services in more than 50 cities worldwide.
What are the available membership tiers and their access hours?
Essential Membership — Monday to Friday, 9 AM to 7 PM
Elite Membership — Monday to Sunday, 9 AM to 7 PM
Signature Membership — 24/7
For more information, please visit the Membership page on our website.
How long is my membership valid?
OMĀH memberships are valid for one (1) year from the date of payment confirmation.
Is my membership transferable?
No, OMĀH memberships are personal and non-transferable.
Is my information confidential?
Yes, we treat all member data and requests with the highest level of discretion and confidentiality.
Can I purchase a membership as a gift?
Yes, membership can be offered as a gift. Please contact our team at membership@omah-group.com for assistance.
Can I upgrade my membership?
Yes, you can request a membership upgrade at any time.
What payment methods are accepted?
We accept payments via credit card or bank transfer. Accepted credit cards include: Visa, MasterCard, American Express, Discover, JCB, and UnionPay.
How do I pay for services?
For most requests, you can simply provide your credit card details to proceed with payment — we’ll always ask for your approval in writing or by phone before confirming anything. If you prefer, you can also pay by bank transfer. Your booking will be confirmed once the transfer is received.
What happens if a request cannot be fulfilled?
OMĀH Group is committed to doing everything possible to fulfill member requests. In rare cases where a request cannot be fulfilled, your Lifestyle Manager will always offer the best available alternatives.
Are there any types of requests you cannot accommodate?
The only limitations are those imposed by applicable legislation in the relevant country.
Do you offer one-off services without a membership?
No, we exclusively serve approved members and do not offer any services to non-members or the general public.
